Privacy Policy & Terms

Information We Collect

• • We do not collect personal data directly unless you choose to provide it (for example, through a contact form or newsletter subscription).
• • Our website may automatically collect non-personal information such as IP address, browser type, and pages visited for analytics purposes.

Use of Information

• • To respond to your inquiries or requests.
• • To improve the performance and content of our website.
• • To ensure the website functions securely.

Cookies

Our website may use cookies to enhance user experience. You can disable cookies in your browser settings.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

Data Security

We take reasonable measures to protect your information from unauthorized access, but we cannot guarantee absolute security.

Contact Us

If you have questions about this Privacy Policy, please contact us at: info@dogdriveapp.com

1. General

• • The Website is owned and operated by Dog Drive.
• • These Terms govern your use of the Website and purchase of products.
• • By using the Website, you accept these Terms in full.

2. Products

• • We sell pet-related products, including the Dog Drive Car Seat Cover.
• • Product images are for reference; slight variations may occur.
• • Availability is subject to stock.

3. Orders & Payment

• • Orders are confirmed once payment is successfully processed.
• • We accept online payments (credit/debit cards, wallets) and/or cash on delivery (if available).
• • Dog Drive reserves the right to cancel or refuse any order.

4. Pricing

• • All prices are listed in Egyptian Pounds (EGP), unless stated otherwise.
• • Prices may change without prior notice, but confirmed orders will not be affected.

5. Delivery

• • Delivery times vary depending on location.
• • Shipping fees (if applicable) will be displayed at checkout.
• • Dog Drive is not responsible for delays caused by courier services or external factors.

6. Returns & Refunds

Returns and refunds are governed by our Refund Policy (see below).

7. User Responsibilities

• • You must provide accurate information when placing an order.
• • You may not misuse the Website (fraud, illegal activity, hacking, etc.).

8. Limitation of Liability

• • Dog Drive is not liable for indirect, incidental, or consequential damages from use of products or services.
• • Product misuse (e.g., not using safety features properly) is the sole responsibility of the customer.

9. Intellectual Property

All content on the Website (text, images, logos, etc.) is owned by Dog Drive and may not be used without permission.

10. Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt.

1. Eligibility for Return

• • You may request a return within 14 days of delivery.
• • Products must be unused, in original packaging, and in resalable condition.
• • Proof of purchase (order number/receipt) is required.

2. Non-Returnable Items

• • Used, damaged, or altered products are not eligible for return.
• • Items returned without original packaging are not accepted.

3. Refund Process

• • Once your return is received and inspected, we will notify you of approval/rejection.
• • Approved refunds will be processed within 7–14 business days via the original payment method.
• • Shipping fees (if any) are non-refundable.

4. Exchanges

• • Exchanges are possible if the product is defective or damaged upon delivery.
• • To request an exchange, contact us within 48 hours of delivery.

5. Return Shipping

• • Customers are responsible for return shipping costs unless the item was defective/damaged at delivery.
• • If approved, Dog Drive may provide a return label or courier pickup (depending on availability).

6. Contact Us

For any return/refund requests, please contact us at:

1. Processing & Shipping Time

• • Orders are processed within 1–2 business days after payment confirmation.
• • Orders placed on weekends or holidays are processed the next business day.
• • Estimated delivery time:
• - Greater Cairo: 2–4 business days
• - Other Egyptian Cities: 3–7 business days
• - International Orders: 7–14 business days (depending on customs).
• • Tracking details will be sent via email or SMS once shipped.
• • Please ensure your address is correct; re-delivery fees may apply for wrong addresses.

2. Shipping Fees

• • Cairo & Giza: Flat rate 70 EGP
• • Other Egyptian Cities: 120 EGP
• • International: Calculated at checkout depending on destination.

3. Delays & Tracking

Dog Drive is not responsible for delays caused by couriers, weather, or customs inspections. You can track your shipment using the provided tracking number.

4. Contact Us

If you have questions about shipping or delivery, please contact us: